Concerning Contractors & Tradespeople

LCHSU Contractors in Your Home

While contractors are in your home they are not permitted to use your phone, power or toilet without your permission.

You should get in touch with the LCHSU office at once if you are not happy with the contractor's behaviour while in your home in order for the Office to deal with the situation.

Any help you can give, such as moving furniture and keeping children and pets out of the way, will make the contractors job easier. That means the work to be carried out in your home will be completed more quickly.

Any contractor should be individually introduced to you either through prior arrangements by the LCHSU office or by an LSG representative before you let them into your home.

Maintenance Work Inspections

To make sure work done in your home is up to a good standard the LSG may send someone to check it when it is finished. In most cases we try to let you know before they come to check.
If you yourself are not happy with the quality of the work done, please get in touch with the Property Manager at the LCHSU office.

Trades-Personnel Call-out Costs

Who bears the responsibility for payment of costs on call-out of trades-personnel?

• Tenants are to advise LCHSU of any maintenance issues in need of attention as soon as possible, according to the guidelines as stated on the Maintenance & Repairs Procedures page.
• LCHSU is responsible to respond by providing the relevant trades person for the maintenance issue, according to the guidelines stated in the Maintenance & Repairs Procedure page. If the maintenance issue is shown to be normal wear & tear and/or not preventable by the tenant, their family or friends then LCHSU will be responsible for the costs incurred in repair/replacement of the maintenance issue. (Subject to the Exemptions as stated in the RTT Act - see section 11 of the Tenancy Handbook which you should have received upon gaining tenancy, or you can download it here)
• If the Tenant or a member/s of tenant’s family or friend/s are the cause of or responsible for the maintenance issue, then the Tenant is liable to pay all the costs incurred in repair/replacement of the maintenance issue to original condition prior to damage.
• If upon arrival there is no work required, or incorrect information is provided to LCHSU regarding the call out Re: the nature of maintenance work required then the tenant is liable to pay all the costs incurred in the call-out of the trades-personnel concerned.